Shep Hyken

Shep Hyken

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Shep Hyken’s Key Note speech:

Moments of Magic: Secrets to Breaking Out a Successful Speaking Business

What does it take to create a successful speaking business? Sometimes it is just focusing on just a few basic strategies that work – over and over again. Shep Hyken will give you the keys that will unlock your business’s success, allowing you to break out of the prison of uncertainty about your future as a speaker. For more than 30 years Shep Hyken has built and sustained a successful speaking business by practicing those basics. They are what get us started and keep us in the game. Sure, these basics may slightly change to keep up with the current technology, but the basics are always there. Shep will share some of his favorite strategies and tactics that are guaranteed, no matter where you are in your business, to take you to the next level.

In this session you will learn proven practical and common sense business strategies and tactics that will:Shep Hyken

  • Get you new business.
  • Get you repeat business.
  • Make you and your business more successful.



NSA life…

Shep Hyken joined the National Speakers Association in 1988. Within a year of joining, he became involved in his local chapter and held several board positions including program chair and president. In 2006 he joined the national board of NSA, and in 2012 was elected to serve as the 2014-2015 NSA President. Since joining in 1988, Shep has never missed an annual convention.



In his non-NSA professional life….

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

In his personal life…

Shep Hyken is happily married to Cindy Hyken and is the proud father of three amazing kids. Brian is a musician in New Orleans. (Check out Alex recently graduated from Boston University and Casey started at George Washington University in D.C. in the fall of 2014.

When Shep is not spending time with his wife and kids, he enjoys playing ice hockey, golf, tennis, playing guitar (He plays with Santana… on YouTube!) and doing card tricks.

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